RETURNS & EXCHANGES

CHANGE OF MIND RETURNS

Due to Stateside entering voluntary administration on May 22nd 2026, changes have been made to the returns and refund policy.

Any purchases made prior to May 22nd 2026 cannot be returned or refunded.  

Purchases made on or after May 22nd 2026 can only be returned or refunded in accordance with the Australian Consumer Law. This means that only those items that are genuinely faulty, unsafe, not as described or doesn't do what it's supposed to do are able to be returned. Change of mind returns and refunds cannot be accepted.

Please note that this is the policy of the administrators, not Stateside Sports. Should you require any other information please contact the administrators at statesidecustomers@dvtmcleods.au .

HYGIENE POLICY

For hygiene reasons, we DO NOT accept change of mind returns or refunds on:

  • Footwear

  • Underwear

  • Socks

  • Drink bottles

FAULTY OR DEFECTIVE ITEMS

If you believe your product is faulty, please contact us at online@statesidesports.com.au.

All potentially faulty items are assessed by our Product Team (and, where necessary, the original supplier) before a refund or replacement is issued.
If the item is found not to be faulty, it will be returned at the customer’s expense.

Under Australian Consumer Law, genuinely faulty products are entitled to a refund or replacement.

RETURNS OR EXCHANGES IN STORE

Eligibility

 

Due to Stateside entering voluntary administration on May 22nd 2026, changes have been made to the returns and refund policy.

Any purchases made prior to May 22nd 2026 cannot be returned or refunded.  

Purchases made on or after May 22nd 2026 can only be returned or refunded in accordance with the Australian Consumer Law. This means that only those items that are genuinely faulty, unsafe, not as described or doesn't do what it's supposed to do are able to be returned. Change of mind returns and refunds cannot be accepted.

Please note that this is the policy of the administrators, not Stateside Sports. Should you require any other information please contact the administrators at statesidecustomers@dvtmcleods.au .

Returns Guidelines

  • All change of mind returns must be unworn, unwashed, and include original tags and packaging

  • Customers are responsible for return shipping costs

  • Items must be in resellable condition — damaged or worn items will not be accepted

  • Ensure all returns are securely packaged to prevent damage in transit

  • Use a trackable and insured postage service

  • Stateside Sports is not responsible for items lost or damaged during return shipping

  • For international returns, clearly mark the parcel as “RETURNED GOODS” to avoid customs charges. Stateside Sports is not liable for any such charges

Please refer to our full Terms & Conditions for additional information. These terms do not affect your statutory rights under the Australian Trade Practices Act.

 

ONLINE RETURNS ADDRESS

Please send all online returns to:

Online Returns Department
Stateside Sports Pty Ltd
2–8 Kent Rd Mascot, NSW, 2020

 

Note: These terms and conditions do not affect your statutory rights under the Australian Trade Practices Act.