Our team’s on the ball, packing and shipping orders as quickly as possible. Check out the FAQs below for everything you need to know while we get your gear on the way.
If you don’t find your answer here, head to our Contact Us page, we’re always happy to help.
When will my order arrive?
For orders going to major metropolitan centres (excluding Perth), 90% of orders will arrive within 2 business days but may take up to 5 business days. Deliveries may be delayed during busy periods including Christmas and Sale, and around public holiday. Please see our Shipping page for full details.
Can I track my order?
Yes. Once your order is shipped you will receive an email from Shippit with details of who your order was sent with, tracking information and an estimated arrival date.
Can I ship items to an overseas address?
Yes we can ship to New Zealand for $20 and selected other countries for a flat fee of $40 per order. Please note that Stateside Sports is not responsible or liable for any taxes related to importing goods into the country where the items are being delivered.
How are your caps shipped?
All caps purchased on our website are shipped in a protective box to ensure they arrive in perfect condition. If you order multiple caps in one order then up to 4 caps may be placed in one box, depending on the style.
Are there any products I CANNOT ship overseas?
Unfortunately we cannot ship Nike or Jordan product overseas, or to freight forwarding companies.
Do you offer Click & Collect?
Yes. Please see our Shipping page for full details.
What forms of payment do you accept?
Stateside Sports accepts PayPal, credit card, debit card and Afterpay. If a credit card/debit card is used this may be subject to further screening where a small refund will be placed on the card and this amount must be confirmed prior to the order being shipped. This can result in delays to 2-5 business days. To avoid any delays pay via a fully verified PayPal account or via Afterpay.
Can I pay over the phone?
For security reasons we cannot accept payment over the phone.
How do your sizes work?
Stateside Sports carries multiple brands and sizes may vary. The relevant Size Chart can be found by clicking on the "Size Guide" link on most product pages. See our Sizing page for a collection of the available Size Charts.
I love American Sports and am a selling superstar! How do I work for Stateside Sports?
We'd love to hear from you! See our Careers page for a current listing of vacant roles.
Do you sell Gift Vouchers?
Yes, we sell Gift Vouchers online and in all stores. Gift Vouchers can be redeemed in any store and online. Head to our Store Locator to find your closest store.
Can I return an item if it doesn’t fit or I don’t like it?
Yes, Items can be returned. All items must be in original, brand new condition including all tags and packaging. See our Returns page for full details.
How long do I have to return my item?
All items must be returned within 90 DAYS from the date you receive your order.
