Shipping Information

We offer Free Shipping on all orders over $180 within Australia. (Gift Vouchers are excluded from this offer.)

Stateside Sports uses a variety of trusted courier partners to ensure fast and affordable delivery. All orders are shipped from the closest retail store with stock available, not from a single central warehouse. Because of this, your order may be shipped in multiple deliveries, each with its own tracking number.

 

ORDER PROCESSING TIMES

  • Orders placed before 9am AEST: dispatched the same business day.

  • Orders placed after 9am AEST: dispatched the following business day.

  • Orders placed after 9am AEST Friday: dispatched Monday.

  • Click & Collect orders: processed within 2 hours during store business hours.

Please allow extra time for delivery during busy periods such as:

  • Storewide sales events

  • Christmas / New Year

  • Public holidays

  • Major promotional periods

All shipping communication will come from Shippit, including:

  • Courier information

  • Tracking details

  • Estimated delivery date

If you have selected Authority to Leave (ATL) at checkout, Stateside Sports cannot be held liable for any missing or stolen parcels.

DOMESTIC SHIPPING (WITHIN AUS)

Rates

  • Free Shipping on orders over $180

  • Flat rate $15 on orders under $180
    (Gift cards do not count toward the $180 free shipping threshold.)

Delivery Times

  • Metro areas: typically within 2 business days (up to 5 days maximum)

  • Regional areas & Western Australia: allow 6–7 business days

  • Some regional orders may be passed to a third-party carrier, which can cause minor delays.

Delivery Conditions

  • All parcels require a signature on delivery.

  • If no one is available to sign, a delivery attempt notice will be left.

  • We cannot ship to PO Boxes or Parcel Lockers.

 

INTERNATIONAL SHIPPING

International orders are primarily shipped via DHL, though Australia Post may be used for some destinations.

Rates

  • New Zealand: flat rate of $20 per order

  • All other selected countries: flat rate of $40 per order

Please note:

  • Import taxes and duties are the responsibility of the recipient.

  • Nike and Jordan products cannot be shipped internationally.

  • Orders may be collated prior to shipment, which can cause slight delays.

Countries We Ship To

Argentina • Brazil • Canada • Chile • Colombia • France • Germany • Hong Kong • India • Japan • Lebanon • Malaysia • New Zealand • Portugal • Spain • Sweden • Thailand

CLICK & COLLECT ORDERS

Click & Collect is available at all Stateside Sports stores.
Simply select your preferred store during checkout — you’ll receive an email notification once your order is ready for pickup.

Processing & Pickup

  • Orders are typically ready within 2 hours during business hours

  • Allow additional time during busy periods (Christmas, Sales, etc.)

  • Please wait for your confirmation email before coming in

When collecting your order, please present:

  • Photo ID, and

  • Your pickup confirmation email

If someone else is collecting on your behalf, forward them the confirmation email for verification.

 

Enquiries

If you have any questions regarding your order or shipping, please contact us at: online@statesidesports.com.au