We offer Free Shipping on orders over $180 within Australia. Gift vouchers excluded.
Stateside Sports Pty Ltd uses a variety of courier companies to offer our customers an affordable and fast delivery service. All orders are shipped from the closest retail store that has the product. Orders are not shipped from one central location. Orders are often shipped from multiple locations and so your order may arrive with multiple deliveries.
We aim to send all orders placed before 9am AEST out the same day. Orders placed after 9am AEST will be processed and dispatched the following day. Orders placed after 9am AEST on Friday will be processed and dispatched the following Monday.
Please allow extra time for processing and delivery around the busy times such as storewide sales events, the Christmas/New Year period, other public holidays and during sale time. All email communication regarding shipping will come from Shippit which will advise who your order was sent through, tracking details and an estimated arrival day.
If you have marked "Authority to Leave" (ATL) on your order then Stateside Sports will not be held liable for any missing items and/or orders.
Domestic Shipping (within Australia)
We offer free shipping for all orders over $180 within Australia. A flat rate shipping charge of $15 will apply to all orders under $180. Any gift cards purchased do not count towards the $180 amount to qualify for free domestic shipping.
For major Metropolitan areas (excluding Perth), 90% of orders will arrive within 2 business days, but may take up to 5 business days. For regional areas and Western Australia it can take up to 6-7 business days. In some cases orders may be passed on to a third party carrier, in these cases there may be a delay in your order arriving.
All orders must be signed for, so please ensure there is someone available at the delivery address. If there is no one home or available to sign for the parcel the courier will leave a note and will either attempt to deliver it again. Unfortunately we cannot ship to PO Boxes or Parcel Lockers.
International orders are generally shipped via DHL, though Australia Post may be used in some instances. Stateside Sports ships to New Zealand for $20 and other selected countries for a flat fee of $40 per order. Please note that Stateside Sports is not responsible or liable for any taxes related to importing goods into the country where the items are being delivered. International orders are collated before being shipped which may result in a delay of the order being sent. Unfortunately we are unable to send Nike and Jordan branded product internationally. Below is a list of countries that Stateside Sports delivers to:
- Hong Kong
- New Zealand
Click & Collect Orders
We offer Click & Collect from all Stateside Sports stores. Simply select the store you wish to pick up your order from and you will receive an email once your order is ready to collect. We aim to have orders packed and ready for pick up within 24 hours of the order being placed. Please allow extra time around busy periods including Christmas and Sale peiods. To avoid disappointment please do not head into the store until you have received the email confirming that your order is ready to pick up.
When picking up your order our team will ask to a form of photo identification along with the pick up confirmation email. This is to ensure your order is not given to anyone unauthorised. If you have placed a Click & Collect order and would like someone else to pick up your order please forward the pick up confirmation email to the person picking up the order.
We will contact you via email if there are any significant delays in your delivery. Please contact us via email here (email@example.com) if you have any enquiries or if your order has not arrived in the specified time frame.